It is a team’s daily interactions that determine the ultimate success of the execution of a strategy. Our experience suggests that teams that succeed over the long term learn that they have to navigate through an integration of what the authors label as fun, mundane and tricky approaches.
The fun work provides the team with opportunities to learn more about themselves and how the team functions. These learning experiences are typically very enjoyable.
The mundane work is about the hard work it takes to develop new team capabilities and norms (a norm is basically a team habit).
Once the team has grown through the fun and mundane “stuff”, dealing with the “tricky stuff” is possible. The team has learned to be non-defensive. Giving and receiving honest feedback is possible. The team understands that it’s what’s right, not who’s right that counts.
Learning to close interaction gaps is like greasing the cogs in a gear: it makes the whole assembly run smoothly. You’ll see improvements in everything from communication and decisions to alignment and group dynamics.
Patrick offers more than 25 years of experience with some of the most successful businesses in Europe as a consultant, change manager and executive coach.